We’re Here to Help You Succeed
Get the support you need from the App Builders team. Whether you’re facing a technical issue, planning updates, or just have questions about your app, we’re ready to help. Our goal is to keep your project running smoothly and your users happy. From quick fixes to ongoing maintenance, our experts ensure your app performs at its best every step of the way.
Need Help?
Please complete the form below and one of our dedicated support specialists will be glad to assist.
What to Expect
Our support process is designed to keep things simple, fast, and transparent. Here’s what you can expect when you reach out to us:
Submit Your Request
Start by completing the support form or emailing us at [email protected] . Be sure to include key details like your app name, platform (iOS, Android, or web), and a short description of the issue or request.
Initial Review
Our support team reviews your submission within one business day. We assess the issue, determine its priority, and assign it to the right specialist to ensure a quick and accurate resolution.
Confirmation
You’ll receive a confirmation email once your request has been submitted. This helps you easily track your request and communicate directly with the assigned technician or developer for your project.
Diagnosis
Our team investigates the issue and begins work on a resolution. We may reach out for additional details, screenshots, or access credentials if needed to complete testing or troubleshooting to ensure your issue is resolved.
Update and Approval
Once the issue is fixed or the task is completed, we’ll provide an update for review. If everything looks good on your end, we close the ticket. If not, we make any needed adjustments right away.
Ongoing Support
Even after your issue is resolved, we stay available for follow-up questions or additional support if needed. Our goal is long-term reliability and client satisfaction, not just quick fixes.
What We Can Help With
At App Builders, our support covers every stage of your app’s lifecycle, from launch to long-term performance. Whether you are facing a technical issue or planning your next update, our team is ready to help you find the best solution.
Bug Fixes
We identify and resolve app crashes, display errors, performance issues, and unexpected behavior that affect user experience. Our team tests on multiple devices and platforms to make sure everything runs smoothly.
Feature Updates
If you need to add new features or improve on existing ones, we can implement updates that keep your app current, functional, and aligned with your users needs or business goals. We're here to help you succeed
App Store Submission
Our adept back-end developers construct resilient server-side systems for web and mobile apps. Utilizing languages like Node.js, Python, and Java, we manage databases, APIs, and business logic, ensuring optimal performance and security.
UI & UX Adjustments
A well-designed interface makes a big difference in how users interact with your app. We can refine your layouts, simplify navigation, and improve visual balance to make your app more intuitive and appealing for your users.
Backend Server Support
A strong backend is the foundation of every successful app. We maintain, optimize, and troubleshoot servers, APIs, and databases to ensure your app runs smoothly behind the scenes so your users experience fast and reliable service every time they log in.
Performance Optimization
App speed and reliability are critical to keeping users engaged. We analyze loading times, memory usage, and background processes to identify what slows your app down so we can deliver smooth performance for users across all platforms.
You Dream It, We Build It
Let our dedicated team bring your app idea to life. We handle every stage of development, from the first concept to a successful launch, ensuring a clear and efficient process. When you partner with us, you gain experienced professionals who focus on quality, performance, and long-term success. Together, we will build an app that stands out and performs at its best.
App Builders Support FAQs
You can report bugs, request new features, ask about updates, get help with app store submission, and more.
We aim to respond within 24 to 48 hours on business days.
Yes, if available. Error logs and/or steps to reproduce the issue help us fix things faster.
Minor fixes or updates may be included if under a maintenance plan. Major changes or new features may require a quote.
Yes. We build and support both iOS and Android applications, plus web apps.
Yes. We offer ongoing support and maintenance to keep your app up to date and running smoothly.
Submit your issue via the form above or send an email to [email protected], and we’ll set up a time to review.